Services

I specialize in crafting and executing bespoke user survey solutions. From conceptualization to analysis, I will help you design surveys tailored to your specific needs.  

Whether you're collecting standard metrics like NPS or CSAT, or other key metrics to inform your business decisions, I'll guide you through the entire process: creation, participant sourcing, deployment, and data analysis. My goal is to deliver actionable insights that drive real results.

Usability testing creates exceptional digital experiences through iterative improvements. By observing the behavior of real users firsthand, I identify pain points and areas of improvement. 

I'll handle everything from participant sourcing and scheduling to hosting and compensation, so you can focus on implementing data-driven, actionable recommendations based on user feedback.

Need to validate a new products or ideas before investing time and resources into development? I employ a range of research methods to identify key user needs, preferences, and potential challenges.

Let user insights guide you in refining your concept, identifying your target demographic, and making informed decisions about features, design, and messaging

Let me handle your tough conversations. As an impartial third party, I can gather objective insights from clients, customers, coworkers, or other stakeholders.

I'll ask the tough questions and deliver candid and honest feedback so you can make informed decisions and move forward with confidence.

Elevate your customer experience with a comprehensive CX or VoC program. I'll help you design and implement comprehensive strategies to measure customer satisfaction, identify pain points, and gather actionable feedback. 

By building effective customer feedback loops, you will uncover valuable insights that improve your site or app experiences, drive business growth, and foster enduring customer relationships.

Gain a profound understanding of the 'why' behind user behavior with on-location ethnographic research. 

Send me on location to observe, record, and analyze user interactions with your products and technology within their natural context, as well as what they may be doing 'off platform,' to deliver actionable insights for product and feature development.

Leverage the power of a heuristic evaluation to identify usability issues in your digital products before they impact your users.

I will analyze your website or app using a set of established principles (called heuristics) to identify potential usability problems that could hinder user experience or conversions.

Ensure your digital products are accessible to all users. I can evaluate your website or application to WCAG's AA or AAA standards and assess elements such as color contrast, keyboard navigation, screen reader compatibility, and more. 

By prioritizing accessibility, you can create a more inclusive digital experience and comply with legal regulations.

Let me help you overcome roadblocks and quickly prioritize user issues through whiteboard workshops, brainstorming sessions, product prioritization workshops, and other team-building exercises. 

If you can't justify hiring a dedicated user experience researcher on your team yet, I can provide qualitative research training for product managers, UX designers, and others who want to include research in their day-to-day responsibilities.